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Terms andConditions


  • A £50.00 non refundable deposit is required to reserve your booking for the bespoke set up service. This will be returned to the bride once the covers have been collected and checked for damage.
  • We ask for a deposit of £100 against loss or damage for clients using our self service option.. Stains from food or drink will not be charged for, however, irrepairable damage will be charged for. For example, burns, rips, candlewax, pen marksetc will be charged for.
  • We require £10 per cover and £5 per sash that has been lost or damaged.
  •  The client may request the return (and bear the cost thereof) of any damaged goods within 14 days of the client being informed by phone, Email or writing of any such damage. Otherwise the said items will be disposed of.
  • Sashes must be returned to us untied. If they are returned tied a payment of £20 will be deducted from thedeposit.
  • Payment can be made by cheque to MRS HANNAH PITTS or if you require payment to be made by direct transfer then please ask for the account deatils.
  • payment is due two weeks before the event, at this time we will ask for your final numbers.
  • Clients can cancel their orders up to 8 weeks before the event with no penalty. This must be made in writing and we must acknowledge receipt of this. Booking deposits are not refundable.
  • Clients who cancel their orders less than 8 weeks before the event will be charged a 50% cancellation fee of the total order value.
  • If we have to cancel a booking for unforseen reasons, we will do so in writing or by Email returning any deposits and recommend another reputable company.
  • pricesandavailability are subject to change without notice, however once a deposit is paid, we will honour the quote given. A quote given over the phone or by Email may change up until a deposit is paid to secure the booking.
  • Orders sent by courier usually arrive 2 days before the event and are picked up by courier on the next working day after the event. We do not dispatch linen until the order is paid for in full.
  • It is the clients responsibility to ensure that the used covers and sashes are packed up and boxes ready for collection. If a courier has to leave without picking up the consignment due to the linen not ready, boxes not taped up, misplaced etc, The courier will have to be rebooked resulting in a delay in return and laundering. If linen arrives back late due to a wasted pick up for whatever reason, the client will forfeit £50 for each aborted pickup from their damage loss deposit
  • We ask for your final numbers two weeks before the event.
  • If you need to make alterations to you order, for example a change or chair cover or colour sash, then please give as much notice as possible and we will try our best to accomplish this, however it may not always be possible.
  • Stunning chair covers will not be liable for any lost wages, loss of business or time due to late collection/delivery, non-delivery, non-collection, unsuitability, or breakdown of courier.
  • Clients are free to collect and deliver the covers in person. However a time must be agreed upon beforehand. Stunning chair covers will not be responsible if a client comes outside of the time agreed and clients will be liable if the covers are not returned in a responsible fashion. The clients have full responsibility for the covers until they are returned to an empoyee of stunning chair covers, if they are left outside the property then clients will be liable for loss or damage to the covers.
  • Stunning chair covers will not be liable for injury or damage caused by the goods ordered. The client will be responsible for ensuring the chair covers and sashes are fitted correctly to prevent any injury. We shall be under no liability in respect to any defect arising from willful damage, abnormal usage, misuse or alteration or repair of the linen without our approval.
  • There will be a charge of £5 for chair cover samples sent out in the post. An addressed envelope will be sent out with the chair cover so that they can be easily returned. An additional charge of £5.00 will be made for any chair covers NOT RETURNED. You should ensure that you have a 'Certificate of Posting '(which will cover you if the envelope does not reach our offices) from the Post Office when returning the chair cover as we will charge for non return. We advise that you order a sample before placing an order.
  • We shall do our very best to supply you with the goods you have requested, but we reserve the right to supply you with similar goods if we encounter unforseen circumstances.


PLEASE ENSURE YOU HAVE READ AND UNDERSTOOD THESE TERMS AND CONDITIONS BEFORE PLACING AN ORDER WITH US.






Location:


216 hoylake crescent

Uxbridge, UB10 8JW




Hours:


Mon - Fri: 9AM - 5PM

Sat: 10AM - 5PM

Sun: Closed
 
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